Helping Users Navigate Their Health Journey
Redesigned a consumer wellness platform to help users better understand next steps, rediscover in-progress activities, and stay engaged in their health journey.
Role: UX/UI Designer
Focus: Dashboard redesign, journey visibility, responsive UX, mobile app
Impact:
- Improved visibility into in-progress programs and next steps
- Introduced clearer orientation through “Journey at a Glance”
The Problem
Member Challenges
- Users struggled to understand what to do next after completing assessments
- In-progress programs were difficult to rediscover
- Navigation made it hard to stay oriented within the experience
Business Challenges
- Improve engagement with wellness programs
- Create a more connected cross-device experience
- Support MVP delivery timelines and technical constraints
How We Defined the Problem
To answer this, we conducted:
- A heuristic evaluation
- Review of past usability studies
- Competitive analysis
- Activity diagramming to identify breakdowns in the journey
The Solution
Journey-Oriented Dashboard
The redesigned dashboard prioritized orientation, visibility into in-progress activities, and clearer next steps across devices.
NATIVE MOBILE APP
Personalized Programs – My Plan
Reorganized plan information to make active programs easier to scan, resume, and manage across devices.
NATIVE MOBILE
Members can participate in their activities within the program and track their progress.
NATIVE MOBILE
Rewards
Simplified the rewards experience to make points, incentives, and available rewards easier to understand and access.
NATIVE MOBILE
Reflection
This project reinforced the importance of balancing long-term product vision with MVP delivery realities. While the initial release focused on improving orientation, next steps, and visibility into in-progress activities, future iterations explored deeper integration between “Journey at a Glance” and personalized program experiences.
Looking back, I would continue refining how progress and recommendations surface throughout the experience to create a more connected and adaptive health journey.
Let's Connect!
Hi I'm Jill! I have 13 years of experience in design, primarily in healthcare. I focus on creating clear, well-crafted experiences for complex systems. Let’s connect.